Privacy Policy

Last Updated: 04/07/2024

At Buildanova Ltd ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our property sales platform and related services.

By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide directly to us, including:

• Account registration information (name, email address, phone number)
• Company information (business name, address, contact details)
• Property listings and related data (descriptions, photos, documents)
• Communication records (messages, support requests)
• Payment information (processed securely through third-party providers)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, referral URLs)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from third parties, including:

• Property portals (Rightmove, Zoopla) when you connect your accounts
• Integration partners and service providers
• Publicly available sources

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our property sales platform
• Processing your property listings and managing your account
• Facilitating property sales and buyer communications
• Improving our services and developing new features
• Providing customer support and responding to inquiries
• Sending service-related communications and updates
• Marketing our services (with your consent where required)
• Ensuring security and preventing fraud
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Your Consent

We share information when you explicitly consent, such as publishing property listings on external portals.

3.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics and monitoring tools

3.3 Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

3.4 Business Transfers

Information may be transferred in connection with a merger, acquisition, or sale of business assets.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Portability

You can request access to your personal information and receive a copy in a portable format.

5.2 Correction

You can request correction of inaccurate or incomplete personal information.

5.3 Deletion

You can request deletion of your personal information, subject to certain limitations.

5.4 Restriction

You can request restriction of processing in certain circumstances.

5.5 Objection

You can object to processing of your personal information for direct marketing purposes.

5.6 Opt-out

You can opt out of marketing communications and certain data sharing practices.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and analyze usage patterns.

6.1 Types of Cookies We Use

• Essential cookies: Required for basic platform functionality
• Performance cookies: Help us analyze and improve our services
• Functionality cookies: Remember your preferences and settings
• Marketing cookies: Used for targeted advertising (with consent)

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our services.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Address: Buildanova Ltd, 12 Dadford Lane, Melksham, United Kingdom, SN12 6GJ
• Company Number: 16327705

12. Data Protection Officer

For specific privacy-related inquiries or to exercise your data protection rights, you can contact our Data Protection Officer at [email protected].

13. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.